COVID-19 Update

Our COVID-19 Response

The health and safety of you and our employees is our top priority. In addition to complying with
state and local mandates, here's what we're doing to help protect everyone at our stores

Nordstrom store occupancy, entrances and hours.

Occupancy, Entrances & Store Hours

When you show up to our stores, things will run a little differently for a while. We're temporarily limiting the number of customers inside our stores at one time, and some of our stores may have revised hours or temporarily closed entrances.

It's a lot to get used to, so store ambassadors will be at our entrances to answer questions, make sure customers maintain enough distance from each other, manage the number of customers entering the store and provide face coverings to customers.

Cleaning practices.


We're increasing cleaning and sanitization throughout the store—paying extra attention to high-traffic touchpoints like checkout counters and shopping carts—multiple times a day.

We're making hand sanitizer and cleaning wipes more easily accessible for you and our employees, and you'll also notice healthy-habits reminders posted in our stores.

Safety at checkout.


In addition to adding plexiglass partitions at our checkout areas, we're sanitizing the area after every customer interaction and the area will be marked to help you keep socially distanced from fellow shoppers.